EXCITING OPPORTUNITY: BECOME A CUSTOMER SERVICE EVALUATOR / MYSTERY SHOPPER IN DUBAI, UAE

Location: Dubai, United Arab Emirates
Employment Type: Part-time / Freelance
Industry: Market Research / Customer Experience
We are an internationally recognized market research consultancy committed to enhancing service quality across the UAE. We are currently recruiting qualified individuals in Dubai to join our team as Customer Service Evaluators (Mystery Shoppers) for high-end clients.

POSITION OVERVIEW:

As a Mystery Shopper, you will act as a prospective customer and visit luxurious stores, Showrooms, Hotels, Service Centers etc., in Dubai. Your objective will be to observe, assess, and report on various aspects of the customer service experience. Your insights will play a critical role in shaping the customer journey and maintaining premium service standards.

Candidate Requirements:

• Must be a resident of the UAE.
• Own a vehicle and hold a valid UAE driving license.
• Candidates on visit visas will not be considered.
• Well-educated, with excellent English communication and writing skills.
• Strong observational skills and the ability to recall and document key details accurately.
• Ability to follow instructions carefully and work independently.
• Professional demeanor suitable for visiting high-end establishments.
• Previous experience in customer service, luxury retail, hospitality, or auditing is an advantage

• Conduct in-person evaluations by visiting assigned locations.
• Assess service quality, staff interaction, product knowledge, and overall environment.
• Follow detailed guidelines for each assignment.
• Submit comprehensive and timely reports through our online platform.
• Each visit typically requires 1 to 1.5 hours, including reporting.

Candidate Requirements:

• Must be a resident of the UAE.
• Own a vehicle and hold a valid UAE driving license.
• Candidates on visit visas will not be considered.
• Well-educated, with excellent English communication and writing skills.
• Strong observational skills and the ability to recall and document key details accurately.
• Ability to follow instructions carefully and work independently.
• Professional demeanor suitable for visiting high-end establishments.
• Previous experience in customer service, luxury retail, hospitality, or auditing is an advantage.

What We Offer:

• Flexible freelance assignments based on your availability.
• Competitive compensation per assignment.
• Exposure to high-end industries and international brands.
• An opportunity to contribute meaningfully to customer service improvement initiatives.
• Professional support and guidance throughout the process.