Customer Service & Event Housing Coordinator at SALIX Data Africa Limited

Nairobi, Nairobi County, Kenya -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

420000.0

Posted On

24 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Organization, Proactivity, Service Orientation, Room Block Coordination, Event Housing Management, Reservation Accuracy, Issue Resolution, Stakeholder Relations, Performance Tracking, Data Analysis, Communication, Problem-Solving, Attention To Detail, Software Navigation, Client Experience

Industry

IT Services and IT Consulting

Description

Company Description Founded in 1999 by two brothers with a bold idea that good data can do great things, SALIX Data has grown into a trusted global partner serving more than 2,500 clients worldwide. Operating at the intersection of precision and purpose, we deliver Business Process Outsourcing, Forensic Collection, E-Discovery Processing, Cybersecurity, and Workflow Automation services, stepping in when the stakes are high and accuracy cannot be compromised. What truly distinguishes us is not just our technology, but our people. We do not hire to fill seats; we seek thinkers and builders who question, improve, and take ownership. By placing the right people in the right seats, we create the conditions where excellence follows naturally. Here, ideas are valued, growth is intentional, and roles are platforms for meaningful contribution rather than rigid boxes. The work is real, the expectations are high, and the impact is visible. SALIX stands for Service, Achievement, Leadership, Integrity, and eXpertise, principles that guide how we serve our clients and how we show up for one another every day. We are seeking a highly organized, proactive, and service-driven professional to support one of our valued clients within the hospitality industry. This role is dedicated to delivering end-to-end room block coordination and event housing management on the client’s behalf. Operating as an extension of the client’s team, you will uphold our company’s service and performance standards while supporting the Director of Lodging and Account Managers in executing room block strategies, managing hotel partnerships, tracking booking performance, and ensuring seamless coordination with event owners, venues, hoteliers, and attendees. As the primary point of contact for housing inquiries, you will oversee reservation accuracy, monitor pick-up trends, and resolve issues proactively. Success in this role requires ownership, precision, responsiveness, and the ability to consistently deliver a high-touch client experience in a dynamic hospitality environment. Job Description Event & Room Block Coordination Support the Director of Lodging and Account Managers with the coordination of room blocks for contracted events. Create, modify, and cancel room reservations accurately and efficiently. Maintain detailed inventory of room allocations, reservations, and hotel assignments. Monitor hotel pick-up rates and proactively communicate with hotels, CVBs, and partner clients. Review and interpret RFPs and contracted event agreements with hoteliers. Customer Service & Client Support Serve as the first point of contact for customer inquiries via phone, email, and chat. Investigate and resolve reservation issues and housing-related concerns. Make outbound calls to attendees, hotel partners, venue staff, and event operators. Deliver timely, accurate, and professional responses across all communication channels. Stakeholder & Partner Relations Build and maintain strong working relationships with hotel partners and vendors. Participate in strategic meetings with event owners and venue teams to understand housing needs and explain service offerings. Collaborate with venue staff and event owners to review housing performance, pickup trends, and address concerns. Provide on-site representation at select events, conferences, and sales meetings as required. Reporting & Performance Tracking Track booking sales pace and compile pre- and post-event metrics. Collect and analyze performance indicators to provide actionable insights. Work closely with internal teams to ensure KPIs are met and continuously improved. Marketing & Cross-Functional Collaboration Coordinate with the Marketing Department to support promotional strategies for event housing. Support outreach initiatives to drive room block engagement and bookings. Qualifications Bachelor’s degree in Hospitality, Travel & Tourism, Business Administration, or a related field preferred. Experience in customer service, sales operations, or the hotel/travel industry. Strong interpersonal and problem-solving skills. Excellent verbal, written, and presentation skills. Proficiency in MS Excel, Word, PowerPoint, and Outlook. Demonstrated ability to learn and navigate multiple software platforms quickly. Strong documentation and communication skills across all organizational levels. Ability to manage multiple systems simultaneously while maintaining accuracy. Strong attention to detail and ability to work effectively under deadlines. Proven ability to build lasting professional relationships. Marketing or promotional experience is an added advantage. Additional Information SALIX DATA is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. To join us on this incredible journey, kindly submit your resume and cover letter highlighting your interest in the position and showcasing your relevant qualifications. Applications will be considered on a rolling basis. Please note that only shortlisted candidates will be contacted. We eagerly anticipate receiving your applications and embarking on this rewarding journey together, making a difference as we make the data meaningful. Compensation: KES 360000 - KES 420000 - yearly

Responsibilities

This role involves end-to-end room block coordination and event housing management on behalf of a client, requiring support for the Director of Lodging in executing room block strategies and managing hotel partnerships. Key duties include serving as the primary contact for housing inquiries, overseeing reservation accuracy, monitoring booking performance, and resolving related issues proactively.