Customer Service Excellence officer at Network International

Cairo, Cairo, Egypt -

Full Time

Start Date

Immediate

Expiry Date

06 Oct, 26

Salary

0.0

Posted On

08 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

French Language, English Language, Account Management, Jira, MS Excel, MS Word, MS PowerPoint, Verbal Communication, Written Communication, Presentation Skills, Incident Management, Problem Management

Industry

IT Services and IT Consulting

Description

About Us: Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well. Our EVP's: At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team. Job Description: A French speaking Account Manager for Business as usual “BAU” Issues / Requests for the assigned banks. Responsibilities: Operational and process responsibilities: 1. Managing all BAU issues through our ticketing system “Jira”, emails, phone calls with the assigned banks, updating the weekly sheet for escalations and challenges if any. 2. To be the owner of the assigned account on any related communication. 3. Prepare the monthly service review reports and preset it to our clients. 4. Follow the incident / Problem Management process. 5. Attending physical meetings with the assigned banks. Education: * Bachelor’s degree in business or relevant field. Experience Type: * Preferred to have previous experience on a relevant team/field. Job Specific Skills: * Good Command of French & English language. * Strong verbal and written communication skills. * Good MS Office (Excel / Word / PowerPoint) skills. * Ability to work efficiently in a team environment. * Good Presentation skills. Network International is an equal opportunity employer. We welcome and encourage applications from candidates of all backgrounds, nationalities, and experience levels. We are committed to creating an inclusive workplace where innovation, diversity, and performance thrive.

Responsibilities

Manage business-as-usual issues and requests for assigned banks using Jira and other communication channels. Prepare and present monthly service review reports and follow incident and problem management processes.