Job Description

Roles & Responsibilities

• Follow-ups from food outlets for Grease Trap cleaning: Get a list of food outlets to call from the data analyst/controller.
• Updating & solving customer issues: Call the food outlets to update and clear their issues
• (e.g., cleaning/fixing a grease trap, etc.).
• Coordination for customer issues: Coordinate with the supervisor and inspection team to
• solve pending issues at food outlets.
• Coordination with DM for unresolved customer issues: Prepare a list of unresolved issues after follow-up to be reported to DM.
• Submit daily, weekly &monthly reports on outlet status
• Support for GTCC: Assist with troubleshooting and resolving any system related issues for the GTCC and other concerns.

Desired Candidate Profile

• Bachelor’s degree in any field; Master’s degree is an advantage.
• Minimum 2 years of experience in Customer Service, Tele-Sales, or Tele-Marketing.
• Proficiency in MS Office, particularly Excel, Word, and PowerPoint.
• Fluency in English, Hindi, Tamil, and Malayalam.
• Excellent communication, interpersonal, negotiation, and conflict-resolution skills.
• Strong customer-service, problem-solving, analytical, and documentation skills.
• Client-focused, quality-oriented, and results-driven with strong execution skills.
• Ability to manage priorities, handle customer concerns, and work effectively under pressure.
• Demonstrates initiative, innovation, teamwork, and a proactive approach.