COMPANY DESCRIPTION

Allied Food is a food import and distribution company under the Allied Container Group.
Headquartered in Singapore, the company is a mid-sized enterprise with over 300 employees, and actively collaborates with leading corporations from Korea, Malaysia, and Japan.
Currently, Singapore produces only 10% of its food domestically and imports the remaining 90%, making this a highly promising and sustainable industry.
DESIGNATION : [Allied Food] Customer Service Executive (Korean-Speaking)

QUALIFICATIONS

• Computer literacy
• Good interpersonal skill
• Diploma holder in Maritime Studies, Shipping, Logistics & Supply Chain
• Fluent in Korean to liaise with Korean speaking customers

• Provides customer support, responding to customer requests in a timely and accurate manner while demonstrating a high level of customer service empathy, professionalism and respect.
• Maintain relationships with customers, shipping line, PSA & relevant parties.
• Do following up customer orders from start to the end.
• Returns all internal/external calls, emails, and faxes in a timely manner, ensuring that customers’ concerns are understood and resolution is clearly explained.
• Solve customer problems and help resolve issues.
• Preparing bills and invoices.
• Ensure accurate and timely data entry into the inhouse system.
• Excellent multitasking skills within their work space as well as computer software programs.
• Cooperative and helps to promote teamwork.
• Responsible for creating, processing, and managing customer orders in the system