Customer Service Executive at Avery Dennison

Kiribathgoda, Western Province, Sri Lanka -

Full Time

Start Date

Immediate

Expiry Date

03 Feb, 26

Salary

0.0

Posted On

05 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Liaison, Production Liaison, Marketing Liaison, Sales Liaison, Finance Liaison, Negotiation Skills, Communication Skills, Planning Skills, Presentation Skills, Analytical Skills, Interpersonal Skills, Order Processing, Complaint Handling, Team Leadership, ISO Standards, Training and Development

Industry

Packaging and Containers Manufacturing

Description

Company Description A Job Description Company Description Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company. We are Making Possible™ products and solutions that help advance the industries we serve, providing branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. We design and develop labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and offerings that enhance branded packaging and carry or display information that improves the customer experience. Serving industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2024 were $8.8 billion. Learn more at www.averydennison.com. Job Description YOUR RESPONSIBILITIES WILL INCLUDE: 1. Accept / Process orders and follow up to the delivery This involves 1.1. Customer liaison Accept and process orders seeing through to delivery. Keep customers regularly updated on the progress of their orders. Regular informal conversations with customers to strengthen the relationship whilst finding out valuable information such as competitor information and their internal activities 1.2. Production liaison Ensure clear information being sent to production along with the factory sheets. Follow through factory sheets to ensure delivery dates are met. Maintain dialogue with the key people such as Shift Managers’ Production Planner and Team Leaders to improve customer satisfaction. 1.3. Marketing/Sales liaison Ensure all price quotes being sent on time. Have two way communications with the Sales team in order to avoid different information being given to customers. Regular informal discussions with the sales team to share the customer/market information. 1.4. Finance liaison Ensure clear instruction given to Finance team for invoicing and other billing activities such as change of contact details and new requests. 1.5. Sister company liaison Ensure that we have the most up to date information when handling critical situation related global accounts. Negotiate better terms when factoring orders 2. Handling customer complaints with the help of the help desk 3. Visit customers if required along with Sales/CRM 4. Lead small groups (Retailer wise) 5. Assist team members to improve their skills and knowledge OTHER RESPONSIBILITIES 1. Help the Assistant Manager Customer Service in developing CS team and it’s standards to meet future customer expectations. 2. Report customer/market activities to the Assistant CS Manager. 3. Take leadership and cover for other CS executives in their absence. 4. Identify skills and knowledge of team members and effectively manage their talent to achieve set objectives through guiding them to achieve individual objectives. 5. Ensure ISO quality, Environment, health and safety standards are adhered to and all activities in the department are carried out in complaint with the Standard Operations Procedure. 6. Continuously improve and develop your knowledge and skills in the job through training and development initiatives provided to you by the company. 7. Give feedback regarding your training to the in the follow up on actions taken after training 8. Responsible that company policies , procedures and regulations are followed at all times and to protect confidentiality of company and work related information at all times Qualifications Qualifications WHAT WE WILL BE LOOKING FOR IN YOU: 1. Knowledge of business functions in apparel industry for minimum 3 years 2. Strong negotiation, communication, planning, presentation and analytical skills. 3. Excellent oral , written communication and interpersonal skills EDUCATION: 1. Four passes in GCE A/L. Part qualification in CIM or equivalent qualification Additional information All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines. Additional Information All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines. Have worked on the tool like (VIPS).

Responsibilities

The Customer Service Executive will accept and process orders, ensuring timely delivery and maintaining communication with customers. They will also handle customer complaints and assist in developing the customer service team to meet future expectations.