ABOUT US:

We are a fast-growing sofa manufacturing business, supplying sofas to trade customers across the UK. Our reputation is built on quality, service, and long-term relationships. As we continue to grow, we are looking for an organised, motivated, and customer-focused individual to join our team.

ROLE OVERVIEW:

As the first point of contact for our trade customers, you will play a vital role in ensuring every client receives outstanding service. You’ll manage customer queries, update clients on orders and deliveries, resolve issues, and maintain long-term relationships. This role requires excellent communication skills, strong organisation, and a proactive attitude to deliver the service our trade partners expect.

KEY RESPONSIBILITIES:

• Act as the main point of contact for trade customers via phone, WhatsApp, and email
• Manage customer orders from confirmation through to delivery
• Provide regular updates on delivery schedules, lead times, and charges
• Resolve customer complaints quickly and professionally
• Keep customers informed about stock availability and any changes to their order
• Work closely with operations and logistics to ensure a smooth delivery process
• Build strong, lasting relationships with clients to encourage repeat business
• Maintain accurate records of customer interactions and order details
• Support the sales team by ensuring customers receive consistent, reliable service