CUSTOMER SERVICE EXECUTIVE

Keighley
Salary: £14,610.00 per annum + company bonus and pension
Part Time (Monday – Friday, 10am-15:00pm)
The Benx Group of Companies is a leading provider of façade products and solutions that enhance, protect, and add value to buildings through innovation, technology, and know-how.
An excellent opportunity has arisen for an experienced Customer Service Executive to join our SPS Envirowall team at our Keighley office on a full-time basis. Reporting to the Group Operations Director, the ideal candidate should have exceptional organisation skills and attention to detail along with the ability to work well under pressure. The work is often varied, and no two days are likely to be the same. They will have a positive “can do” attitude and be flexible enough to adapt to a wide range of duties in a growing business.
They will have an excellent telephone manner along with a good standard of skills in the usual IT applications including Word, Excel and Outlook and spoken and written English will both also be to a high standard.

THE IDEAL CANDIDATE WILL HAVE/BE;

· Good administration skills
· A working knowledge of MS Office (Word, Excel, Outlook and PowerPoint)
· Excellent customer focus, both internal and external
· Ability to deal with customer queries/complaints in a diplomatic manner
· Committed and reliable
· Confident and articulate with people at all levels both face to face and over the phone
This position is ideally suited to someone with good GCSE or A level results, with excellent communication skills both verbal and written and looking for a sustainable long term career with a growing company.

· Inputting sales orders and processing supplier invoices
· Organising deliveries and advising customers on expected delivery dates
· Placing purchase orders with suppliers
· Producing proof of delivery for customers
· Responding promptly to customer enquiries
· Communicating with customers through various channels
· Acknowledging and resolving customer complaints
· Processing orders, forms, applications, and requests
· Communicating and coordinating with colleagues as necessary
· Handling incoming call and emails from clients and assisting where possible
· Processing customer orders and getting amendments when required – sending acknowledgements
· Building strong relationship with customers and other external parties
· Being proactive – following up within 24 hours of any enquiry or query that comes through to maximise additional business
· Arranging all necessary administration and card payments
· Communicating with Procurement and Operations regarding stock arrivals and deliveries
· General administration duties