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Customer Service Executive - Business Loans - Alternate Channel - Mumbai - at Tata Capital

Mumbai Suburban, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

02 Aug, 26

Salary

0.0

Posted On

04 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Business Loan Processing, Document Validation, Cross-selling, Vendor Management, Regulatory Compliance, Case Logging, Relationship Management

Industry

Financial Services

Description

Perform the following under the guidance/direction of Supervisor/Manager • With help of Supervisor/ Manager, Identify the customers for protentional Business • Collect the documents from Customers and validate as per the organization norms • Logging the case in the system as per SOP and follow the process for disbursement. • Fulfil - the Sanction ratio as per organisation requirement • Meeting the Customer requirements & cross- sell multiple products, under the guidance of Supervisor/ Manager. • With help of Manager / Supervisor, empanelment of new vendor and develop relationships with them • With help of Manager / Supervisor, ensure compliance to all Audit / RBI regulations.

Responsibilities

The role involves identifying potential business customers, collecting and validating documents, and processing loan disbursements according to SOPs. Additionally, the executive is responsible for cross-selling products, managing vendor relationships, and ensuring compliance with RBI regulations.