Customer Service Executive (CCT-2025-11-01) at Bok Seng

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

0.0

Posted On

03 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Good Communication Skills, Organizational Abilities, Familiar with PSA Portnet, Familiar with Jurong Port System, Meticulous and Attentive to Details, Capable to Work Independently, Good Team Player, Self-Motivated, Good Attitude, Willing to Take Responsibility, Capable of Identifying Improvements, Well-Versed in Microsoft Office, Power Point Presentation, Excel, Word

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Duties and Responsibilities To support the OSH program and make safety and health a part of their daily routine and to ensure that they are following safe work methods and relevant regulations General administrative support as required by members of Transport Dept. and management Liaise with customers or vendors related to procurement and administrative requirements Monitor vessel schedule vis PSA Portnet and Jurong port system. Declare permit via Trade web Live(permits) Manage customer orders and transportation requests within the TMS, ensuring accurate input and timely processing. Manage and address customer queries that are routed by TMS systems Retrieve and analyze data from TMS system and or other internal systems to address customer requests Coordinate with internal teams, carriers, and logistics partners to schedule pickups, deliveries, and transit times in accordance with customer requirements via the TMS. Monitor delivery status and information in real-time, providing updates to customers and stakeholders as needed via the TMS. Generate and analyze reports from the TMS to track key performance indicators (KPIs), such as on-time delivery, customer volume metrics and customer satisfaction scores. Serve as the primary user and administrator of the TMS for managing customer orders and deliveries Prepare documentation for lifting operation perform in Port facilities. Prepare documentation for cargoes clearance from Keppel distripark, Jurong port. Prepare and submit police escort application for Out of Gauge (OOG) Cargoes. Perform general administrative duties eg, Invoicing, Filing, mailing, faxing and photocopying Qualification and Education Requirements: GCE ‘N’ or ‘O’ levels 1 year administrative experience. (Preferred in logistics industry) Skills Competencies Good communication skills (both verbal and written) and excellent organizational abilities. Familiar with PSA Portnet, Jurong Port system and trade Web Live Meticulous and attentive to details and follow ups Capable to work independently and pressure A good team player who is self–motivated and independent with good attitude. Willing to take responsibility and accountability of their role. Capable of identifying and suggesting improvements Well-versed Microsoft Office skill: Power point Presentation, Excel & Word

Responsibilities

The Customer Service Executive will support the OSH program and provide general administrative support to the Transport Department. They will manage customer orders, transportation requests, and coordinate with internal teams and logistics partners to ensure timely deliveries.