The job scope for a Customer Service Executive at a Primary Math Education Centre includes a variety of administrative and customer-oriented responsibilities. Here’s a breakdown of the key duties:

• CUSTOMER SERVICE & RELATIONSHIP MANAGEMENT:Handle enquiries from parents and students about the Concept Math programme and lessons.Build and maintain strong relationships with students, parents, and other stakeholders.
• ADMINISTRATIVE & OPERATIONAL SUPPORT:Perform basic bookkeeping/accounting tasks, including fee collection and ensuring accurate records .Enrol new students and maintain an up-to-date student database .Schedule classes and maintain the orderliness of the centre to ensure a safe and conducive learning environment.
• STUDENT MANAGEMENT:Address and manage requests related to class replacements or transfers .Ensure accurate tracking and updating of student records and preferences.
• RESOURCE MANAGEMENT:Manage the inventory of teaching resources and office supplies .Liaise with vendors to order supplies and coordinate necessary services.
• ADMINISTRATIVE TASKS:Prepare and print worksheets and other teaching materials.Create and manage presentations , signage, and promotional materials such as slides, banners, TV content, and notices for bulletin boards and social media (Facebook).
• SUPPORT FOR CENTRE HEAD:Manage appointments and schedules for the Centre Head .
• OTHER AD-HOC DUTIES:Perform any other reasonable tasks or duties to support the smooth operation of the Centre.