Manage the day-to-day handling of all customer inquiries via the website, walk-ins, WhatsApp, CRM-transferred calls, emails, and Instagram, with the objective of converting leads into sales, including the handling and preparation of third-party orders.

• Manage housekeeping standards, ensuring all flowers and merchandise on display are of high quality, properly priced, and visually appealing.
• Process customer payments promptly and accurately across all methods, ensuring timely entry into the ERP system. Follow up sales payment for retail client.