COMPETITIVE SALARY AND BENEFITS

We’re looking for experienced customer service professionals to join the growing team based in our Coventry city centre offices.
This role would suit anyone who has previously worked in a contact centre environment and is truly passionate about delivering customer first experiences, based around the idea of “getting it right first time”. Experience of working in the energy or utilities sector is highly desirable but isn’t essential, however you must have proven experience in a customer service setting in order to be considered for this role.

TO SUPPORT THIS EXPERIENCE, WE ALSO OFFER OUR TEAM:

• Amazing office spaces, with complimentary breakfast, fruit, snacks and drinks throughout the day.
• An annual focus on wellbeing with events and activities to support your health, wealth and inner-self!
• An opportunity to support our charity partners, or to give back to important causes by fundraising or volunteering our time.
• The chance to celebrate success together, at one of our regular sports and social events or at our annual company awards.
  If you are looking for a career that is all about positive energy, we would welcome your application!
  Corona Energy is a Disability Confident employer and as such will offer any successful applicant whatever reasonable adjustments they may require in order to take part in our recruitment process.
  Job Types: Full-time, Permanent

Additional pay:

• Bonus scheme

Benefits:

• Company events
• Company pension
• Free flu jabs
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking
• Private medical insurance
• Profit sharing
• Referral programme
• Sick pay
• Work from home

Schedule:

• Monday to Friday
• No weekends

Work authorisation:

• United Kingdom (required)

Work Location: In perso

IN THIS ROLE YOU WILL BE:

• Answering inbound phone calls from customers and resolving customer queries as efficiently as possible.
• Monitoring customer email inboxes and web chats, providing responses within KPI timeframes at the highest levels of customer care.
• Working with your colleagues to share experience and skill in answering customer queries, using your adaptability to work with the changing priorities of a busy contact centre environment.

This role offers a competitive package of remuneration along with access to a wide range of company benefits which includes;

• Private medical insurance, including 24/7 GP appointments and access to a wide range of professional support. We also offer a life assurance and income protection scheme from day one!
• Our annual company profit share scheme, rewarding everyone at Corona by sharing in our success.
• Employee self-sacrifice Electric Vehicle scheme, with a wide range of different models to choose from - supporting our commitment to the energy transition.
• Access to thousands of retail and entertainment discounts through our internal rewards and recognition scheme, all linked to our company values