Customer service Executive Cum Admin

at  ONE2WORLD PTE LTD

Company Overview:
We are a leading company in Gadget supplier industry. With a focus on meeting customer needs and ensuring satisfaction, we are currently seeking enthusiastic individuals to join our customer service team.
Job Description:
Respond to customer inquiries: Provide timely and professional responses to customer inquiries via phone, email, and live chat, addressing questions and concerns effectively.
Process orders and returns: Assist customers with placing orders, processing returns, and resolving any issues related to their purchases.
Provide product information: Educate customers about our products/services, including features, benefits, and pricing, to help them make informed purchasing decisions.
Handle complaints: Listen to customer complaints with empathy, resolve issues promptly, and escalate complex problems to the appropriate department if necessary.
Maintain customer records: Keep accurate records of customer interactions and transactions, updating information as needed in the customer database.
Job Requirements:
Excellent communication skills: Clear and professional verbal and written communication in [language(s)].
Customer-centric mindset: Ability to empathize with customers and provide solutions that meet their needs.
Problem-solving skills: Capacity to analyze situations, identify issues, and propose effective solutions.
Attention to detail: Ability to accurately record information and follow established procedures.
Time management: Capability to prioritize tasks and manage workload efficiently.
Experience in customer service roles is preferred but not required. Training will be provided.
Benefits:
Competitive salary with opportunities for performance-based bonuses.
Comprehensive benefits package, including health insurance and paid time off.
Ongoing training and development opportunities to enhance skills and career advancement prospects.
Supportive work environment with a collaborative team culture

Please refer the Job description for details