QUALIFICATIONS & SKILLS:

• Bachelor’s degree in any discipline
• 1–5 years of customer service experience in facility management or maintenance services
• Strong communication skills in English (Hindi is a plus)
• Ability to multitask and remain calm under pressure
• Strong problem-solving and interpersonal skills
  Job Type: Full-tim

• Handle inbound and outbound calls related to maintenance (MEP and HVAC, etc.)
• Log service requests accurately in the system (CAFMs or CRM platforms)
• Follow up with technicians and clients to ensure timely completion of work
• Escalate unresolved issues to the operations or maintenance supervisor
• Update clients on the status of their requests in a timely and professional manner
• Maintain accurate records of customer interactions and service activities
• Monitor open job orders and coordinate closure upon completion
• Participate in periodic service quality reviews and client feedback analysis
• Ensure customer satisfaction and handle complaint resolution