Responsibilities

• Interact with our cardholders through inbound chats in timely manner
• Identify and help solve cardholder’s issues quickly and effectively
• Ensuring to resolve all issues of card holders and communicate with relevant team to provide solution to the user
• Working with a team of CSRs and other departments to find appropriate solutions
• Escalate queries and concerns
• Take complete ownership of providing support to costumers
• Ensure all target KPIs are met as set by the line manager
• Ensure all feedback received from customers is captured for review by the line manager
• Responsible for Making Outbound Calls depending upon the business requirement.
• Provide regular reports and summaries to the reporting manager

Required Skills and Profile

• Must be a proven, effective and confident communicator
• Minimum 2 years of experience of working in a customer service role
• IT literate, particularly with the Microsoft Office package
• Strong written skills that lend to clear and concise text-based communication.
• Strong work ethic, with abilities to act independently, be self-motivated and work within the context of a larger team-oriented environment
• Strong organizational and administrative skills
• Display a courteous telephone manner, applying judgement, tact and diplomacy to all.
• Languages Required -Hindi/Urdu & English (Additional Languages – Malayalam/ Tamil/Bengali/Nepali/Arabic/Telugu/Kannada/Bhojpuri)
• Rotational Shifts from 8 am – 10 pm