AT RENTOKIL INITIAL, WE ARE PROUD TO BE THE GLOBAL EXPERT IN PEST, HYGIENE AND INDOOR PLANT CARE. WHAT SETS US APART IS OUR PEOPLE. WE ARE A FRIENDLY AND SUPPORTIVE TEAM DRIVEN BY A PASSION TO HELP PROTECT PEOPLE, ENHANCE LIVES AND PRESERVE OUR PLANET, EVERY DAY.

We are looking for an experienced Customer Service Executive to join our team based in Lidcombe on a permanent full-time basis.

REQUIREMENTS

• Previous working experience in a Customer Service Or Retail Customer Service Role
• Excellent customer service skills
• Intermediate computer skills
• Complaint handling and conflict resolution skills
• Ability to work under pressure, multi-task, and work autonomously
• High attention to detail
• Outstanding verbal and written communication skills
• Love working in a team environment

YOUR RESPONSIBILITIES WILL ALSO INCLUDE:

• Managing and prioritizing daily workload in a shared inbox
• First contact resolution for cross-category works required
• Liaising with customers directly via email and phone calls on a daily basis
• Resolve problems aligned to complaint resolution and customer in jeopardy procedures by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems.
• Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other internal departments to resolve enquiries.
• Build and maintain strong, long-lasting customer relationships with both external and internal customers
• Work cross-functionally with the internal service delivery teams to ensure customer needs are being met.
• Ability to meet KPIs