EP GROUP – CUSTOMER SERVICE EXECUTIVE

EP Group is an award winning, global packaging manufacturer with production facilities across Europe and Southeast Asia.
Our global headquarters in Birmingham is home to our dedicated paper manufacturing division providing a wide range of food packaging products for the likes of McDonalds, Amazon, Marks & Spencer and Greggs.
We are now seeking an Customer Service Executive to be based on site here in Birmingham. The Customer Service Executive will provide excellent customer service and account support for our fast-growing GNFR division. You will help to develop, grow and be part of this exciting arm of our business.

KEY REQUIREMENTS – CUSTOMER SERVICE EXECUTIVE

• Experience in B2B sales or account support, with strong customer service skills.
• Possess the ability to work well under pressure.
• Must be able to communicate at all levels both internally & externally.
• Must have experience in using Microsoft Excel, Microsoft Word & Microsoft Office packages.
• Positive attitude with good problem-solving skills and attention to detail.
• Be numerate and commercially astute.
• Knowledge of sap desirable but not essential.
  Job Types: Full-time, Permanent

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Work Location: In person
Reference ID: AS ASE GNF

• To accurately process all sales orders in line with stated time limits
• To contact all customers by telephone as directed and within the stated time limits, ensuring customers have no cause for complaint or conflict.
• To respond to all inbound calls & inbound emails in accordance with company policy.
• To respond to customers in a prompt and courteous manner on all customer enquiries within the given time limits.
• Managing and concluding customer queries to a satisfactory outcome
• Escalate customer queries if needed.
• To communicate with all appropriate internal departments to ensure set objectives for individual accounts are met.
• Attending meetings or team calls with customers as and when required.
• To assist the credit control supervisor to ensure strict payment to terms as agreed with each account.
• Work with the wider operational team to ensure all deliveries are fulfilled on time and in full (OTIF).