Customer Service Executive at Experian

Kuala Lumpur, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

28 Jul, 26

Salary

0.0

Posted On

29 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Communication, ID verification, Record keeping, Salesmanship, Upselling, Product testing, MS Office, Data entry, Problem solving, Time management, Reporting

Industry

Information Services

Description

Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description Job description This role requires working from the office, as it is a hub-based position. Handle daily customers’ incoming and outgoing calls, emailing. Perform ID verification and follow up documents with customers for delivery of report on timely basis. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Follow up to ensure that appropriate actions were taken on customers’ request. Regular feedback to the management customer’s comments, feedbacks on our products and services. Exercise basic salesmanship to promote/ upsell all relevant products to increase the business revenue. Assist in new product testing, implementation and launches. Responsible for deploying and applying all company policies, procedures and standards. Perform and achieve the KPI as assigned. Contribute to team effort by accomplishing related results as needed. Qualifications Qualifications Diploma, Advanced/ Higher/ Graduate Diploma, Economics, Information Technology, Business Studies/ Administration/ Management, Marketing, Commerce or equivalent. Proficient in MS Office (Word, Excel & Outlook) A minimum of 2 years working experience in the related field. Resilient to thrive in a complex environment. Additional Information Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. Experian Careers - Creating a better tomorrow together Find out what its like to work for Experian by clicking here Employee Status: Regular Role Type: Hub Department: Customer Service Schedule: Full Time

Responsibilities

The role involves handling customer inquiries via calls and emails while performing ID verification and maintaining accurate interaction records. Additionally, the executive will promote products to increase revenue and assist in the testing and implementation of new product launches.