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Customer Service Executive - FR (Rail) at EXL Talent Acquisition Team
Cluj-Napoca, , Romania -
Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

French, English, Customer Service, Travel Domain Knowledge, Computer Navigation, Microsoft Office, Communication Skills, Business Awareness, Customer Orientation, Active Listening, Problem Solving, Attention To Detail, Adaptability, Time Management, Teamwork

Industry

Business Consulting and Services

Description
The main responsibility of this role is to manage Rail, Hotel and car requests for French customers through call and email channels. Responsibilities: * Processing rail, hotel and car booking requests using client-specific applications and any other systems/ tools required to complete the tasks; * Communicating with clients’ points of sales through phone, chat, or email to ensure timely processing of booking requests; * Updating the systems with relevant information; * Ensure that the quality of the transactions complies with predefined quality parameters;  * Ensure adherence to established attendance schedules; * Accomplish any other essential function that may occur from time to time, as directed by the Supervisor, to help to identify inefficiencies in the process and assist in driving process improvement activities. Process Specific Skills * Foreign language requirement (French & English : written: advanced; spoken: advanced; comprehension: advanced); * Knowledge about the Travel Domain - preferred. Technical Skills * Good computer navigation skills; * Internet/website knowledge; * Strong PC skills, with knowledge of Microsoft Office. Soft Skills (Minimum) * Excellent communication skills, both written and spoken – clear verbal communication. * Business awareness; * Customer orientation * Active listening skills; * Self disciplined and result oriented; * Team work / Managing Self / Adaptability; * Good problem solving; * Attention to details; * Openness to Coaching and Feedback; * Highly adaptable to a fast paced, changing environment.
Responsibilities
Manage rail, hotel, and car booking requests for French-speaking customers via phone and email. Ensure transaction quality, maintain system records, and contribute to process improvement activities.