Location: Sutton | Salary: £25,466.64 + LW | Posted: 11 Apr 2025 | Closes: 11 May 2025 | Reference: Job Req ID 5159 | Business Unit: Head Office Functions
G4S (now part of Allied Universal) is the largest secure solutions company in the world and one of Britain’s top Employers. Our Cash Management Solutions business has expertise in secure logistics and payment services including cash and valuables transportation, cash processing, ATM and cash centre outsourcing, secure storage and retrieval and merchant services.
As an employee of G4S Cash Solutions, each role will have specific responsibilities for the identification, management and control of risk in order to safeguard the business, staff, customers, assets and reputation. Every G4S employee has a role to play in understanding and supporting the business in embedding effective risk management controls and assurance and will be integral to the effectiveness and success of G4S.

WHAT DO OUR EMPLOYEES SAY ABOUT WORKING FOR G4S?

“I joined G4S because I thought it would be good for my career progression and a very interesting job.
The application and recruitment process was very easy quick, and the trainers were very helpful.
I would definitely recommend G4S to anyone looking for work.”
“The good thing about working here is that the company provides all the training they think I need so that I have the right skills for the job I do.
I’m from Hong Kong and everyone treats me like family here. Everyone is very nice and very friendly and I’m very happy here.”
“I’m excited to start something new and different with new challenges.
It’s a very male orientated role, but that doesn’t put me off and it’s definitely suitable for both males and females.
I’ve already recommended G4S to a friend of mine!”
Allied Universal, a leading security and facility services company, provides proactive security services and cutting-edge smart technology to deliver tailored, integrated security solutions that allow clients to focus on their core business. Our acquisition of G4S in 2021 expands our footprint and infrastructure on a global and local level. Through our vast network of more than 800,000 employees, we leverage global best practices in communities all over the world. Operating in around more than 80 countries with revenues of $18 billion, we are supported by efficient processes and systems that can only come with scale to help deliver our promise locally: keeping people safe so our communities can thrive. We believe there is no greater purpose than serving and safeguarding customers, communities, and people in today’s world. Allied Universal is There for you. For more information, please visit www.aus.com.
If this opportunity is of interest then we want to hear from you. Please click the “Apply” button to submit your formal application.

MAIN PURPOSE OF JOB

As a Customer Service Executive with G4S you will become part of a well-trained, tight knit team providing an essential service to the business and often the local community.
You will be at the very heart of our operation. Your primary responsibility will be to liaise with customers and you will need to be confident working to stringent procedures designed to ensure that our service remains superior, and that our customer requirements are met with optimum efficiency.
G4S is the largest secure solutions company in the world and one of Britain’s top Employers. Our Cash Solutions business has expertise in cash and valuables transportation, cash processing, ATM and cash centre secure storage.

THE ROLE

The Types of activities you could be doing include:

• Taking ownership of customer/branch requests, queries and complaints ensuring they are dealt with to a successful outcome.
• Communicating between customers, branches and any internal departments to resolve all service issues (for example claims, invoice queries) and monitors the process until a successful outcome is achieved.
• Aids in the successful collation and implementation of bank holiday planning.
• Works on management information reporting, ensuring it is delivered within timescales (for example weekly figures, customer service information).
• Maintaining regular contact with the Sales Team to ensure smooth running of contracts and to update the Sales Team on day to day information from customers and branches.
• Maintaining regular contact with branches to ensure service delivery performance and swift resolution of any job-line related issues.
• Proactively communicates issues to customers and branches.
• Visits customers and/or attends meetings with Account Managers to resolve outstanding queries and promote effective customer relationships as necessary.
• Undertake other duties that may reasonably be assigned to you by your line manager or the business.
• This is typically a full time role with guaranteed hours sometimes on a rostered shift basis.
• Part-time and flexible working arrangements are sometimes available, depending on the contract and G4S business.