Customer Service Executive (German & English speaking) at Lottoland

Gibraltar, , Gibraltar -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, German Language, English Language, Communication, Teamwork, Problem Solving, Flexibility, Player Interaction, Industry Knowledge, Support, Promotions, Technology, Networking, Resilience, Ownership, Personal Growth

Industry

Entertainment Providers

Description

At our Gibraltar-based Lotto company, people come first. Belonging, impact, and purpose drive our success. We invest in personal growth, offering a unique work environment. With 15 markets, 400+ employees, and 20 million customers worldwide, we're where you belong. Experience extraordinary growth with us. Lottoland empowers both customers and employees. 2018, we paid out €90 million, a Guinness World Record. Now, we're enabling bigger dreams through meaningful actions. Our open culture fosters genuine connections, resilience, and ownership. Your values matter as much as your skills. This is your extraordinary chance. Find purpose and meaning in a one-of-a-kind Land. Dream job? JACKPOT! Get ready to start the biggest adventure of your career with Lottoland and hit the ground running with one of the most innovative employers in the gaming industry. Become part of the world's leading private online lottery provider! We are looking for a Customer Service Executive for the German and English-speaking markets as soon as possible. Would you like to be part of the exciting of our team in Gibraltar? Then you've come to the right place at Lottoland. What you will do: Support our community daily: Assist our players via phone, email, and live chat with inquiries about jackpots, deposits, withdrawals, and more, fostering a supportive environment. Be a guiding star: Enhance player experiences by promoting the latest products, bonus offers, and other exciting promotions. Grow with us: Nearly 80% of our Customer Service team members gain valuable industry experience and have opportunities to advance internally to diverse roles. Enjoy work-life balance: Our rotation patterns offer a team schedule that provides a great mix of free time on weekends, late starts, and early finishes. Build connections: Work on improving our player experience and help players navigate our site seamlessly, expanding your professional network. Teamwork in action: While it can get busy, we prioritize teamwork and mutual support to achieve our goals together. Your insights matter: Collaborate with partners to test the latest games, features, and products, staying at the forefront of technology. Who you are: Proficient in German and English: Work in the German-speaking market while collaborating with international colleagues, as English is our core language. Eager for personal growth: Discover new career perspectives in a vibrant culture with 300 sunny days a year and central offices. Comfortable with player interaction: As the first point of contact, you excel in assisting players with inquiries in a friendly and professional manner. Keen to expand industry knowledge: The more you learn about our offerings, the easier it will be to engage with players effectively. Appreciate a flexible team culture: Be open to supporting our players on weekends, embracing a flexible work schedule. What's in it for you: Enjoy a competitive salary paired with performance-based bonuses. Take advantage of 37 days off, including holidays and flexible public holiday options. Benefit from flexible working arrangements that support your lifestyle. Grow your career with progression opportunities and personalised coaching. Be part of an inclusive and supportive workplace where your contributions are valued. Connect with colleagues through exciting team events. Stay healthy with premium healthcare coverage. Keep active with a subsidised gym membership. We also provide free coffee, fruit, and snacks to keep you fueled throughout the day. Does all this sound like the ideal opportunity to give your career a new boost? Then apply now for your dream job at Lottoland. We look forward to meeting you! Why Choose Lottoland: Flexibility, inclusion, and common purpose. Supportive growth and deeper connections. Genuine collaboration and ownership. Values-driven success. Embrace Gibraltar's sun-soaked lifestyle. Our Culture: Innovation thrives here. Passion is celebrated. Customer focus drives us. Empowerment meets accountability. Grit and integrity are vital. Join Lottoland - where innovation meets purpose. Explore more at www.lottolandcorporate.com. Your unique journey starts now. For more information about our privacy policy click here.

Responsibilities

Assist players via phone, email, and live chat with inquiries about jackpots, deposits, withdrawals, and more. Enhance player experiences by promoting the latest products, bonus offers, and other exciting promotions.