· Handle inbound and outbound customer interactions via chat, email, phone, and social media
· Assist customers with order placement, delivery tracking, returns, refunds, and product-related inquiries
· Resolve complaints promptly and professionally while maintaining a positive customer experience
· Monitor and follow up on pending customer issues until resolved
· Coordinate with logistics, warehouse, and product teams to address customer concerns
· Maintain up-to-date knowledge of product offerings, promotions, and policies
· Collect and analyze customer feedback to identify service improvement opportunities
· Upsell or cross-sell products when appropriate to drive sales
· Develop and maintain strong relationships with new and existing customers
· Respond to customer inquiries via phone, email, and in person
· Understand client needs and offer appropriate solutions or products
· Follow up on customer feedback and ensure timely resolution of issues
· Maintain accurate records of customer interactions in CRM systems
· Coordinate with internal teams to meet customer expectations
· Upsell or cross-sell services/products where appropriate
· Assist in onboarding new clients and providing initial support
Job Type: Full-time
Pay: AED2,500.00 - AED3,500.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or willing to relocate with an employer-provided relocation package (Preferred)

Education:

• Bachelor’s (Preferred)

Language:

• english & hindi (Required)

Location:

• Dubai (Required)

Application Deadline: 25/07/2025
Expected Start Date: 30/07/202

Please refer the Job description for details