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Customer Service Executive at hktservice

Hong Kong Island, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Bilingual, Technical Support, Complaint Handling

Industry

Software Development

Description

主要職責: 通過多種渠道(電話、電子郵件、實時聊天）以及時的方式解答一般查詢和投訴，提升客戶的整體滿意度為電子平台及手機APP用戶提供協助及指導遵守所有監控和服務規定，確保熱線運作順暢職位要求: 中五或以上程度歡迎應屆畢業生申請良好的粵語、基本英語和普通話懂得中英文輸入法工作地點：荃灣工作時間: 星期一至五 09:00 - 19:00 (每日8-8.5小時一更) 星期六 09:00 - 13:00 (長短週) 全職同事可享以下福利待遇 : 14天有薪年假生日假員工介紹獎金完善在職培訓免費醫療福利包括門診及住院保障電訊及其他産品員工折扣優惠

Responsibilities

Respond to general inquiries and complaints through various channels (phone, email, live chat) in a timely manner to enhance overall customer satisfaction. Provide assistance and guidance to users of electronic platforms and mobile apps while ensuring compliance with monitoring and service regulations.