Customer Service Executive - ILMSCV Finance - ILMSCV Finance - Motor Financ at Tata Capital

Hosur, tamil nadu, India -

Full Time

Start Date

Immediate

Expiry Date

30 May, 26

Salary

0.0

Posted On

01 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skill, Negotiation Skill, Market Knowledge, Industry Knowledge, Analytical Skill, Product Knowledge, Execution Excellence, Customer Centricity, Lead Generation, Customer Relationship Management, Cross-selling, Dealer Relationship Management, Deal Processing, Stakeholder Management

Industry

Financial Services

Description

Role Description: Customer Service Executive Title: Customer Service Executive Level: Executive Reports to: Sales Manager Section: Sales – Vehicle Finance Department: Sales Job Purpose: Customer Service Executive are responsible for managing expectations and developing business solutions for their organizations. They are in charge of creating effective business plans to generate more revenue, increase brand loyalty and improve customer satisfaction Key Accountabilities: Lead Generation * Generates lead for deals through interactions with DSE or through channel partners/open market Customer Relationship Management * End to end customer relationship management including explaining product offerings and resolving sales queries * Cross-selling product offerings to customers * Educates customer with information to build their understanding of issues and capabilities * Goes beyond their day to day work to assist customers in a positive manner Dealer Relationship Management * Maintaining relationship with assigned dealer Deal Processing * Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc) * Internal Stakeholder Management * Interact with operations and credit team in order to ensure smooth processing of loan applications KPIs: 1. Units Disbursed 2. 1st EMI Resolution 3. RC Collection Qualification: Any Graduate Experience: 0-2 years’ work experience only in Vehicle Sales Skills & Competencies Functional Competencies * Communication Skill * Negotiation Skill * Market/Industry Knowledge * Analytical Skill * Product Knowledge Behavioural Competencies * Execution Excellence * Customer Centricity Hiring Parameters: 1. Should be comfortable to move in the market 2. Should have learning attitude 3. Should have bike and license 4. Should have good knowledge of RTO 5. Should have product knowledge

Responsibilities

The Customer Service Executive is responsible for managing customer expectations and developing business solutions, focusing on generating revenue, increasing brand loyalty, and improving customer satisfaction through effective business plans. Key duties include lead generation, end-to-end customer relationship management, cross-selling, and managing dealer relationships.