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Customer Service Executive - ILMSCV Finance - Motor Finance - Sales - Gurug at Tata Capital

Gurgaon, haryana, India -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

0.0

Posted On

17 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Lead Generation, Business Development, Dealer Relationship Management, Portfolio Management, Document Updation, Collection Management, Communication, Scheme Implementation, Sales Training, Customer Needs Understanding, MIS Reporting, Productivity Tracking

Industry

Financial Services

Description

Major Deliverables: * Generate leads & business from assigned dealership as well as the open market * Maintain a healthy relationship with Dealers for sales objective. * Ensuring Post Disbursal Documents (PDD) updation * RC, First EMI & Non starter collection & its updation to maintain the portfolio * Timely Communication to dealer’s staff about the scheme / HO communication about payouts/RC, etc * Ensure enhanced sourcing & business at the dealer counter(s) being managed * Ensure proper implementation of all the finance schemes in operation at Dealer level & impart regular training on the same to the dealer Sales team * Understanding of customers’ need and proper guidance / explanation of the finance schemes to the customers * Daily sharing of MIS with case wise status of the leads given by dealership * Minimum Nos. expected as per productivity matrix. * Login to conversation – to maintain the targeted ratio.

Responsibilities

The primary duties involve generating business leads from assigned dealerships and the open market while maintaining strong dealer relationships to meet sales objectives. Responsibilities also include ensuring proper post-disbursal documentation, managing collections (RC, First EMI, Non-starter), and providing training on finance schemes to dealer sales teams.