The Company
Imerys is the world’s leading supplier of mineral-based specialty solutions for the industry with €3.6 billion in revenue and 12,400 employees in 40 countries in 2024. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable construction, as well as natural solutions for consumer goods. Imerys draws on its understanding of applications, technological knowledge, and expertise in material science to deliver solutions which contribute essential properties to customers’ products and their performance. As part of its commitment to responsible development, Imerys promotes environmentally friendly products and processes in addition to supporting its customers in their decarbonization efforts.
Imerys is listed on Euronext Paris (France) with the ticker symbol NK.PA.
The Position
Customer Service Executive (ITWA New Zealand)
Job Summary

JOB SUMMARY

This position will be responsible for the efficient and accurate execution of all delivery & export shipping operations, ensuring compliance with international trade regulations and company policies. This role involves coordinating with various internal functions, and external logistics providers to facilitate the timely delivery of goods to customers. Recording and reporting to verify all work executed in compliance to the industrial best practices and meeting companies’ set KPIs

Export (by Sea) Process

To process orders planning with prioritisation of different shipments term

• Receive Order from CS and planning the loading date to comply with ETA requested by customer
• Monitor, update and notify related function if there is any change

To coordinate product movement through logistic pathways based on product availability and customer requests

• confirm product/ packing availability with local WHS to comply with customer requested date

To organise transportation activities including managing information accrued from point of origin to delivery and arranging for services as necessary

• confirm inland transportation schedule/ volume with warehouse to match with cut off date

To coordinate shipping process with shipping agent/ government for clearance process

• perform booking process thru liner system or direct with local forwarder (FOB, CFR or DAP terms)
• coordinate with shipping agent to prepare for clearance process

To prepare export documentation, compile carrier and route assignments, compute and process payment fees for each shipment

• issue SI, INV & PL from Google sheet or ERP for custom process and submit to shipping line by email or on the website.
• compile charge document from all service provider and process in ERP system for AP to process payment
• Submit timely document instruction to freight forwarder, liner. Brokers and other third parties.

Reporting, Record keeping and Data Upkeep in ERP and Google Shared Folders

• Maintain accurate and organized records of all export shipping activities, documents, and communications.
• keep all data accuracy in ERP and all related files.
• Timely submission of monthly / weekly report

Communication:

• Maintain effective communication with Customer service teams, Production, warehousing, and finance department regarding shipment status, and requirements.
• Communicate proactively with Customer service regarding the order shipments.

Domestic (by Road) Process

Sand sales

• FCA terms - process freight orders and delivery in ERP upon receiving Order from CS and loaded slip from production
• DAP terms - organize truck for delivery, process freight orders and delivery in ERP upon receiving Order from CS and loaded slip from production, compile charge document from all service provider and process in ERP system for AP to process payment

Packed FG sales

• FCA terms - process freight orders in ERP upon receiving customer arrival notice from CS and coordinate with warehouse for cargo & loading preparation
• DAP terms - organize truck for delivery, process freight orders in ERP and coordinate with warehouse for cargo & loading preparation, compile charge document from all service provider and process in ERP system for AP to process payment

Other

• Attendance to daily operations meeting
• Adhoc task as assigned by superior