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Customer Service Executive at Katoen Natie Singapore

Singapore, , Singapore -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Documentation, Customs Clearance, ZGS Compliance, LME Metals, Communication Skills, Detail-Oriented, Organized, Team Player, Proactive, Problem Solving, Process Enhancements, Service Improvement, Record Keeping, Risk Monitoring, Account Management

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Job Description Prepare, review, and issue shipping documents in accordance with customer requirements and regulatory standards (including customs clearance and ZGS compliance). Support customers on documentation and procedural requirements related to commodities trading, including LME metals where applicable. Monitor shipments and anticipate risks, escalating issues early and proposing solutions to minimize customer impact. Maintain accurate records and ensure customer data, instructions, and service agreements are correctly reflected in systems. Contribute to service improvement initiatives by identifying recurring customer issues and supporting process enhancements. Work collaboratively as a team player while managing multiple customer accounts and priorities effectively. Job Requirements Diploma or equivalent qualification 2–3 years experience in customer service or operations within commodities trading, preferably LME metals Familiar with shipping documentation, customs clearance / ZGS compliance requirements. Strong communication skills in English (written and spoken). Detail-oriented, organized, and able to manage multiple tasks. Team player with proactive attitude.

Responsibilities

Prepare and issue shipping documents according to customer requirements and regulatory standards. Monitor shipments, anticipate risks, and contribute to service improvement initiatives.