CORE SKILLS AND QUALITIES:

• Excellent verbal and written communication skills in English.
• Strong problem-solving abilities with a customer-first approach.
• Empathy, patience, and active listening to understand and address customer needs.
• Multitasking and time management skills to handle multiple conversations effectively.
• Attention to detail in logging and tracking customer interactions.
• Team collaboration while also working independently when needed.
• Tech-savvy with familiarity in CRM systems, email tools, and messaging apps.

PREFERRED QUALIFICATIONS:

• 1–3 years of experience in customer service or a similar role.
• Bachelor’s degree in Business, Communications, or a related field is preferred.
• Experience in retail, e-commerce, or a lifestyle brand is a plus.

ABOUT THE ROLE

We are seeking a Customer Service Executive who is passionate about delivering outstanding customer experiences. The ideal candidate will have excellent communication skills, a problem-solving mindset, and the ability to handle a variety of customer queries across emails, phone calls, and messaging platforms. This is a customer-facing role that requires professionalism, patience, and a positive attitude.

WHAT YOU’LL BE DOING

• Serve as the first point of contact for customer inquiries through email, calls, and messaging platforms.
• Provide timely, accurate, and professional responses to customer queries, issues, and complaints.
• Understand customer needs and recommend appropriate solutions or services.
• Resolve customer problems effectively and escalate complex issues when necessary.
• Maintain updated records of customer interactions using CRM tools.
• Coordinate with internal departments to ensure smooth resolution of customer issues.
• Follow up with customers to ensure satisfaction and ongoing support.
• Contribute feedback and ideas to improve customer service processes.