Customer Service Executive at Lyreco Group

, Johor, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Problem Solving, SAP, Multi-tasking, Attention to Detail, Teamwork, Integrity, Resilience, Computer Literacy, MS Office, Punctuality, Professionalism, Quality Service, Productivity, Fast-paced Environment

Industry

Retail Office Equipment

Description

MAIN JOB RESPONSIBILITIES: To deliver high level of professional communication with customer accordingly to Company guidelines. Assist customer in their inquiries by giving professional knowledge and service in order to achieve specified productivity and quality service standards. TASKS : Answer incoming calls & attend to emails from customers in regarding of placing orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide accurate information. To process and maintain customers account and record accurately into the SAP system. To attend to and resolve queries/litigations from customers and sales people; and closely follow-up till closure of case. To receive and process orders from internal and external customers via telephone/fax/email and online ordering whenever necessary. To be punctual and maintain perfect attendance. To take responsibility towards work floor requirements To undertake other responsibilities and duties assigned by manager from time to time. QUALIFICATIONS AND SKILLS: Minimum Diploma with 2 years of related working experience in customer services industry. Good understanding of customer service expectation. Able to work under minimal supervision and to work in a team. Experience of working within a busy, fast paced, and demanding environment with the ability to work accurately, multi task and within strict timelines Highly customer focused and able to demonstrate excellent communication/telephone skills. Computer literate and proficient in MS Office. A high level of integrity and commitment Attentive, accurate and focused, with careful eye for detail Dynamic and resilient towards challenges The Lyreco Group is the European Leader and the third largest distributor of workplace products and services in the world. A privately-owned company since 1926, Lyreco is now present in 25 countries with 13 partners in 15 additional countries, operating in 40 different countries across the globe. A global workplace solutions company with 10,000 employees, Lyreco’s mission is to delivery sustainably, what any workplace needs, so its people can focus on what matters most. We are pioneers, today and tomorrow, in delivering what any workplace needs, from workplace products, to services, anywhere you work. We are active in the areas of office supplies, print services and consumables, PPE and safety solutions, coffee and catering, hygiene and cleaning, furniture and ergonomics solutions, and wellbeing services. With our core values of Excellence, Passion, Respect and Agility driving every decision, and a perfect blend of people, technology, and our corporate social responsibility strategy, we aim to deliver a great working day for our people and our customers. We strive for perfection in everything we do, and we really care for our customers. We believe in trust, respect and ethical behaviour, and we remain agile with our ability to anticipate, innovate and adapt to change.

Responsibilities

The Customer Service Executive is responsible for delivering high levels of professional communication with customers and assisting them with inquiries, complaints, and order processing. They must maintain accurate customer records and follow up on queries until resolution.