*JOB DESCRIPTION*

The Expert Advice is a dynamic and reputable immigration consulting firm dedicated to providing comprehensive immigration services to individuals, families, and businesses. We are currently seeking a highly motivated and experienced Customer Service Representative cum Processing Officer (preferably Malayalam and Hindi speaker only) to join our team. The successful candidate will play a pivotal role in assisting clients with various immigration processes, ensuring compliance with regulations, and providing expert advice to facilitate successful immigration outcomes.

REQUIREMENTS:

• Proficient in Malayalam (mandatory)
• Own Visa ( Prefeered)
• Minimum 1 year of experience in customer service, preferably in immigration or related sectors, Loan Setors, or after sales. (Callings)
• Strong client retention skills and ability to build long-term relationships
• Confident in handling clients face-to-face ( rarely)
• Excellent communication, problem-solving, and interpersonal skills

• Handle walk-in and referred clients with a professional and helpful approach
• Guide clients through immigration processes and service offerings
• Follow up with leads and ensure a high retention and satisfaction rate
• Manage queries, concerns, and provide timely resolution
  Job Type: Full-time
  Pay: AED2,500.00 - AED3,500.00 per mont