Thanks for taking the time to read about this Temporary Customer Service role at Martek Marine, a company about to celebrate its’ 25 birthday, based next to Dearne Valley College in the heart of Manvers.

• Do you enjoy an administrative role?
• Do you have a keen eye for detail? Do you get things right first time?
• Are you super organised and prefer a work day that flies by because you’ve a task list to work through that’s time critical?
• Is your preference to work in an SME where everyone has a part to play every day, rather than a large company where no one knows who you are or what you do?

If you’re answering yes to the above, then keep reading to find out more about the role in our Customer Services team at Martek.

MARTEK

You may have heard of Martek, you may have not!
Martek Marine specialises in providing sustainable solutions to the maritime industry to ensure ship safety, efficiency and crew well-being!
Originally set up in the Dearne Valley to help regenerate the area in 2000 post the decline of the mining industry. Many of the team have been with the company since the start, having progressed and developed into various departments.

So, what might a typical week look like in this role? Each day brings new orders in from existing customers and new customers so your week will be a mix of:

• New sales order processing
• Managing the open orders book to ensure it’s accurate
• Updating orders with notes and attachments as customers get in touch
• Providing first line support for customer queries
• Liaising with credit control to have orders released for shipping
• Liaising with our warehouse and purchasing teams to ensure stock availability
• Ensuring orders are shipped on time by checking the status of the order
• Proactively obtaining shipping addresses and pro forma payments, taking credit card payments over the telephone
• Ensuring orders are invoiced correctly to the customer PO/Specifications

If you’ve read this advert and think this role could be perfect for you, then we welcome your application and look forward to chatting to you when you apply.
The first stage in our process is a Teams chat of 15 mins once some initial application questions have been answered, so don’t worry about having your CV completely up to date, you can always add that on later.
Full training will be provided and we’re not expecting that you will have previous marine experience!

What is non-negotiable is the following and if you can tick these off, then it’s likely that this role will be a perfect fit!

• Impeccable attention to detail in terms of gathering info and relaying
• Data input that’s right first time
• Able to string emails together that represent the brand well and clearly communicate to the customer

Please note this is a Fixed-Term Contract to 31st July 2026, to cover for maternity leave. Hybrid working is available after an induction period.
We look forward to your application!
If you would like to read more about Martek Marine in the meantime, have a look at their website here - https://www.martek-marine.com/
Job Types: Full-time, Temporary
Pay: £25,000.00 per year

Application question(s):

• Thank you for your interest in Martek. Tell us a little about what you’re currently doing and why you’re looking for a new challenge?
• Please tell us about your previous experience (if any) within administration and or customer services?
• Why does working in Customer Services appeal to you?
• This is a Fixed Term Contract until 31st July 2026 to cover Maternity Leave, please tell us why you are interested in / happy with a Fixed Term Contract role?

Work Location: Hybrid remote in Rotherham S63 5AB
Reference ID: Customer Services Tem

Thanks for taking the time to read about this Temporary Customer Service role at Martek Marine, a company about to celebrate its’ 25 birthday, based next to Dearne Valley College in the heart of Manvers.

• Do you enjoy an administrative role?
• Do you have a keen eye for detail? Do you get things right first time?
• Are you super organised and prefer a work day that flies by because you’ve a task list to work through that’s time critical?
• Is your preference to work in an SME where everyone has a part to play every day, rather than a large company where no one knows who you are or what you do

So, what might a typical week look like in this role? Each day brings new orders in from existing customers and new customers so your week will be a mix of:

• New sales order processing
• Managing the open orders book to ensure it’s accurate
• Updating orders with notes and attachments as customers get in touch
• Providing first line support for customer queries
• Liaising with credit control to have orders released for shipping
• Liaising with our warehouse and purchasing teams to ensure stock availability
• Ensuring orders are shipped on time by checking the status of the order
• Proactively obtaining shipping addresses and pro forma payments, taking credit card payments over the telephone
• Ensuring orders are invoiced correctly to the customer PO/Specification

What is non-negotiable is the following and if you can tick these off, then it’s likely that this role will be a perfect fit!

• Impeccable attention to detail in terms of gathering info and relaying
• Data input that’s right first time
• Able to string emails together that represent the brand well and clearly communicate to the custome