Full job description

Are you passionate about delivering outstanding customer service and looking for a role where you can genuinely make a difference? If you're a people person who enjoys building relationships and supporting customers, this could be the perfect opportunity.

Our client is a well-established and growing business with an excellent reputation for looking after its employees. With a friendly, supportive culture and exceptional staff retention, this is a company where people enjoy coming to work and build long-term careers.

Customer Service Executive Responsibilities

• Take ownership of new enquiries from the initial phone call through to successful set-up, ensuring all information is processed accurately and efficiently.
• Act as the main point of contact for customers, providing support, guidance, and reassurance throughout the process.
• Gather, verify, and accurately record all relevant information.
• Keep customers updated on the progress of their query, explaining next steps and requesting any additional information where required.
• Deliver an exceptional customer experience at every stage, ensuring service standards are consistently achieved.
• Liaise with internal departments to ensure claims are processed efficiently and within agreed timescales.

Customer Service Executive Skills and Experience

• Previous customer service experience is essential.
• A genuine passion for delivering excellent customer service and building positive customer relationships.
• A proactive, empathetic, and positive approach, with the ability to remain calm under pressure.
• Excellent communication skills, both verbal and written, with the confidence to build rapport over the phone.
• Strong IT skills with experience using CRM systems and databases.
• Excellent attention to detail and the ability to accurately record and manage customer information.
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