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Customer Service Executive - NCV Finance - NCV Finance - Other OEM - Motor at Tata Capital

Durgapur, west bengal, India -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

0.0

Posted On

15 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Lead Generation, Customer Relationship Management, Cross-Selling, Dealer Relationship Management, Deal Processing, Internal Stakeholder Management

Industry

Financial Services

Description

Key Deliverables: Lead Generation Generate leads for ILSCV deals through interactions with DSE or through channel partners/open market. Customer Relationship Management End to end customer relationship management including explaining product offerings and resolving sales queries. Cross-selling product offerings to customers. Educates customers with information to build their understanding of issues and capabilities. Goes beyond their day-to-day work to assist customers in a positive manner. Dealer Relationship Management Maintaining relationship with assigned dealer. Deal Processing Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc) Internal Stakeholder Management Interact with operations and credit team in order to ensure smooth processing of loan application.

Responsibilities

The Customer Service Executive is responsible for generating leads for ILSCV deals and managing customer relationships. This includes educating customers about products, resolving queries, and maintaining dealer relationships.