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Customer Service Executive - NCV Finance - Other OEM - Motor Finance - Sale at Tata Capital

Dehradun, Uttarakhand, India -

Full Time

Start Date

Immediate

Expiry Date

16 Jun, 26

Salary

0.0

Posted On

18 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Lead Generation, Business Development, Dealer Relationship Management, Document Updation, Collection Management, Portfolio Maintenance, Scheme Implementation, Sales Training, Customer Needs Assessment, MIS Reporting

Industry

Financial Services

Description

Major Deliverables: * Generate leads & business from assigned dealership as well as the open market * Maintain a healthy relationship with Dealers for sales objective. * Ensuring Post Disbursal Documents (PDD) updation * RC, First EMI & Non starter collection & its updation to maintain the portfolio * Timely Communication to dealer’s staff about the scheme / HO communication about payouts/RC, etc * Ensure enhanced sourcing & business at the dealer counter(s) being managed * Ensure proper implementation of all the finance schemes in operation at Dealer level & impart regular training on the same to the dealer Sales team * Understanding of customers’ need and proper guidance / explanation of the finance schemes to the customers * Daily sharing of MIS with case wise status of the leads given by dealership * Minimum Nos. expected as per productivity matrix. * Login to conversation – to maintain the targeted ratio.

Responsibilities

The primary duties involve generating business leads from assigned dealerships and the open market while maintaining strong dealer relationships to meet sales objectives. Responsibilities also include ensuring proper documentation updates, managing collections for RC and first EMI, and communicating scheme updates to dealer staff.