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Customer Service Executive - NCV Finance - Other OEM - Motor Finance - Sale at Tata Capital

, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

10 Jul, 26

Salary

0.0

Posted On

11 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Lead Generation, Customer Relationship Management, Sales, Communication Skill, Negotiation Skill, Market Knowledge, Analytical Skill, Product Knowledge, Execution Excellence, Customer Centricity, Data Entry, Loan Processing

Industry

Financial Services

Description

Key Accountabilities: Lead Generation * Generates lead for deals through interactions with DSE or through channel partners/open market Customer Relationship Management * End to end customer relationship management including explaining product offerings and resolving sales queries * Cross-selling product offerings to customers * Educates customer with information to build their understanding of issues and capabilities * Goes beyond their day to day work to assist customers in a positive manner Dealer Relationship Management * Maintaining relationship with assigned dealer Deal Processing * Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc) * Internal Stakeholder Management * Interact with operations and credit team in order to ensure smooth processing of loan applications KPIs: 1. Units Disbursed 2. 1st EMI Resolution 3. RC Collection Qualification: Any Graduate Experience: 0-2 years’ work experience only in Vehicle Sales Skills & Competencies Functional Competencies * Communication Skill * Negotiation Skill * Market/Industry Knowledge * Analytical Skill * Product Knowledge Behavioural Competencies * Execution Excellence * Customer Centricity

Responsibilities

The role involves generating sales leads, managing customer relationships, and cross-selling financial products. Additionally, the executive is responsible for processing loan applications and maintaining relationships with dealers.