ABOUT US

For over 20 years, we’ve worked with businesses to develop a total vehicle and plant hire solution that’s like nothing else out there. A solution that seamlessly and effortlessly connects businesses with vehicles and suppliers with customers.
Our tech-led approach is for businesses with higher volumes and complex requirements from a range of sectors, whatever the category.
At Nexus, we’re always moving forward. As a responsible business, we grow, we innovate, and we relentlessly enhance our tech, so you never have to stop.

This attitude drives everything we do – for our customers, our people and our suppliers – and is grounded in the synergy of four core values.

• Never stop evolving
• Never stop anticipating
• Never stop committing
• Never stop collaborating

KEY TASKS

• Respond to customer and supplier queries via multiple channels including telephone live chat. Confident in multitasking between both at the same time
• Investigate customer or supplier queries, providing first time resolution where possible
• Accurately process customers’ rental requirements using IRIS and any relevant associated supplier systems within the agreed objectives
• Achieve personal quality and productivity standards whilst promoting a positive, long-lasting impression of Nexus
• Maintain positive relationships with customers by displaying extensive knowledge of Nexus, our services and the rental sector to ensure repeat business and customer satisfaction
• Complete administration tasks that are handled by the Customer Service team
• Escalate immediately any issue deemed detrimental to the company or in possible breach of Health and Safety regulations to the line manager
• Treat all customers, be they internal or external, with courtesy and respect
• Actively contribute towards achieving team & department targets through best practice sharing and building strong relationships with your peers
• ·Ensure that all calls are answered within target time and meet the quality standards set by the business

Inspired by our people, they also give our colleagues the complete picture – our purpose, our aims, and our collaborative approach to achieving them. We look for people who share the same behaviours to join us on this journey.

• Embrace every challenge
• Go the extra mile
• Lead by example
• Driven by technology
• In it togethe