Customer Service Executive at NS BlueScope

, Sabah, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

06 Apr, 26

Salary

0.0

Posted On

06 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Order Management, Communication, Multitasking, Organization, Teamwork, Problem Solving, Customer Feedback, Supply Chain Management, Manufacturing, Order Fulfillment, Project Management

Industry

Wholesale Building Materials

Description

You will ensure exceptional service and support, meeting customer needs to the highest standards. What You'll Do 1. Managing customer’s profiles to enhance understanding on customer’s preference and requirement and offer value-added services. 2. To be the key contact of customers in order management and fulfillment. 3. Facilitate communication between customers and internal departments. 4. Manages the order fulfillment process timely and accurately from order entry, administration, delivery and shipping through to invoicing. 5. Capable of resolving issues arising from operations and requiring coordination cross-functionally. 6. Gather customer feedback and insights to identify areas for improvement and enhance service quality. 7. Complete projects and initiatives as assigned by manager. What You Need to Succeed 1. Bachelor's Degree in any related field. 2. At least 3 years of working experience in Manufacturing, Order Fulfillment or Supply Chain Management. 3. Customer focused and orientated. 4. Strong multitasking and organization skill to handle role effectively. 5. Excellent communication skills and good teamwork. At NS BlueScope our success comes from our people. We choose to treat each other with trust and respect. We understand that the range of perspectives that result from having a diverse and inclusive workplace will strengthen NS BlueScope’s capability for continued and sustained business success. BlueScope is a global success story with 16,500 people across 16 countries. In our NS BlueScope business, our team of over 2,000 people is our strength and we want our people to be safe and thriving at work. We love what we do. We’re committed to being leaders and innovators in creating and transforming steel into smart solutions that support our communities today and in the future. And we’re committed to driving sustainability and climate action across the business. From our homes and hospitals to bridges, stadiums and critical infrastructure, NS BlueScope is known for our quality and contributions to nation building across ASEAN. Our valued brands serve residential and commercial building and construction markets including COLORBOND® steel, TRUECORE® steel, ZINCALUME® steel, BlueScope ZACS®, and LYSAGHT® steel building products. At BlueScope, we have a responsibility to one another, to our families, customers, shareholders and the broader community, to build a sustainable business that contributes to protecting all of our futures. As a global organisation with thousands of employees who share passion and expertise in one of the world’s most useful materials, steel, we see an opportunity for BlueScope to contribute and make a real difference. Created by our people, Our Purpose sets our course and gives us the courage and confidence to deliver what matters to our communities around the world, and to attract and retain the very best people to enable us to get there. Our Purpose speaks to why we operate and where we want to be – to see our people work together to inspire our customers, meet our sustainability commitments, deliver value to our shareholders and strengthen our communities for the future. Our Bond outlines the guiding principles that strengthen our business every day. It identiﬁes our key stakeholders, guides how we work together and conduct ourselves, and continues to be our benchmark for success and choosing to do what is right. Read More Read More Read More Read More

Responsibilities

The Customer Service Executive will manage customer profiles and facilitate communication between customers and internal departments. They will also oversee the order fulfillment process and resolve operational issues.