Key Responsibilities:

• Manage customer orders from receipt through to confirmation, invoicing and delivery.
• Respond promptly and professionally to customer enquiries by phone and email.
• Monitor and track deliveries, keeping customers informed of progress.
• Handle customer claims, complaints and issues through to resolution.
• Build and maintain strong, long-term customer relationships through regular communication.
• Maintain accurate and up-to-date customer records and data.
• Provide information and administrative support to the external sales team.
• Identify opportunities for additional and retail sales by understanding customer needs.
• Provide product advice and recommend suitable products based on customer requirements.
• Prepare customer-specific order forms, quotations and offers.

Required Skills & Experience:

• Excellent verbal and written communication skills.
• Strong organisational and time-management skills, with the ability to manage multiple priorities.
• Good working knowledge of Microsoft Office, particularly Outlook and Excel.
• Positive, professional, reliable and adaptable approach.
• Experience in customer service, administration or order processing is desirable.
• Experience with CRM, ERP or order management systems is an advantage.
• Knowledge of workwear, clothing, PPE, safety wear or distribution would be beneficial.
• Commercial awareness and confidence identifying opportunities for additional sales.