Customer Service Executive - Part Time at Rentokil Initial Group

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Complaint Handling, Conflict Resolution, Communication, Attention to Detail, Teamwork, Problem Solving, Multi-tasking, Autonomy, Computer Skills

Industry

Environmental Services

Description

At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day. We are looking for an experienced Customer Service Executive to join our team based in Lidcombe on a Fixed Term 12 months part-time basis. The National Accounts Customer Service Executive is responsible for delivering a “wow” experience to our National Customers as a first point of contact for all divisions of Rentokil Initial. You will be required to handle inbound/outbound contact in a professional manner to preserve customer retention and initiate new business opportunities to existing customers that have been requested. Your responsibilities will also include: Managing and prioritizing daily workload in a shared inbox First contact resolution for cross-category works required Liaising with customers directly via email and phone calls on a daily basis Resolve problems aligned to complaint resolution and customer in jeopardy procedures by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and escalating unresolved problems. Ensure delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other internal departments to resolve enquiries. Build and maintain strong, long-lasting customer relationships with both external and internal customers Work cross-functionally with the internal service delivery teams to ensure customer needs are being met. Ability to meet KPIs Requirements Previous working experience in a Customer Service Or Retail Customer Service Role Excellent customer service skills Intermediate computer skills Complaint handling and conflict resolution skills Ability to work under pressure, multi-task, and work autonomously High attention to detail Outstanding verbal and written communication skills Love working in a team environment Perks and benefits Strong work-life balance culture. Employee Assistance Program (EAP) Discounted Pest Services Employee Referral Program Employee cash incentive programs and bonuses If you have the skills and experience to make an impact in this role, send your resume today by clicking the Apply button now! Rentokil Initial Employee Testimonials "I have been with Rentokil Initial for 15 years and they have always been there and supportive of me...so I have tried to carry that on as a manager myself." Deb Morris Customer Service Manager Newcastle "The team culture is inclusive, family-oriented and feels like a small business even though it is global" Lisa Craker Executive Assistant

Responsibilities

The National Accounts Customer Service Executive is responsible for delivering a 'wow' experience to National Customers as the first point of contact. Responsibilities include managing daily workloads, resolving complaints, and ensuring excellent customer service through effective communication and coordination.