Customer Service Executive - Partner Business at Daisy Communications

Nelson, Wales, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

19 Apr, 26

Salary

23809.5

Posted On

19 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Microsoft Packages, Data Analysis, Problem Solving, Communication Skills, Attention to Detail, Teamwork, Ownership, Listening Skills, Professionalism, Flexibility, Logical Thought Process, Relationship Building, Assertiveness, Fast-Paced Environment, Service Industry Experience

Industry

Telecommunications

Description

Company Description Join the UK’s leading independent provider of voice, connectivity, mobile, phone systems and cloud services to keep Britain working. We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition – so there’s always an exciting new opportunity to support UK businesses on the horizon. Job Description Location: Nelson Salary: £23,809.50 per annum Hours of Work: Monday - Friday 08:30/9:00 - 17:00/17:30 (37.5 hours) As a Customer Service Executive within the Partner Business Customer Service team, you will work within a small, but high performing team. You will be required to a provide high level of customer service to both our end user customers and our business partners. You will need to take full ownership and responsibility for both customer and business partner queries, in line with business requirements/needs. Typical queries to expect: General account queries, billing queries, order queries, faults/technical queries and cease requests, The level of service expected within the team, will enable you to develop and expand your knowledge and skills within a forever evolving telecoms industry. Why Choose Us? ✅ Monday to Friday schedule – No weekend shifts. ✅ A fun, energetic team environment with full training and ongoing support. ✅ Clear career progression opportunities within Daisy. ✅ Make a real impact by helping small businesses grow with our tailored solutions. What You'll Be Doing: As a Customer Service Executive, your responsibilities will be: To provide a right first-time level of service ensuring the customer expectations are met. To refer any growth, revenue or churn opportunities identified, to the Business Partner & internal account manager associated to the account. To work closely with our Business Partners, fully supporting them with their customer base. Enabling them to increase not only their customer base, but for them to recognise Daisy as their preferred partner. Identify and escalate any process issues and offer suggestions/ideas for suitable resolutions. To build and maintain good working relationships with both internal and external customers. Establishing and building strong relationships with other departments. Establishing and building rapport with customers, providing accurate and timely information to instil customer confidence in our ability to deliver an exceptional level of service. To deliver against the key business objectives, business service level agreements and individual key performance indicators. Ensure clear, concise, and comprehensive notes are entered onto the systems after each and every customer contact, with relevant documents attached where necessary. To develop your core skills, to enable you to manage customer queries, objections, and escalations to a final resolution. Qualifications What We’re Looking For ✔ Be able to demonstrate an ability to work within a fast-paced environment within the service industry. ✔ Competent with all Microsoft packages. ✔ Ability to understand, analyse and interpret data. ✔ Take ownership of issues and follow through to conclusion. ✔ Sound questioning and listening skills, being able to pinpoint the exact issue in order to get a resolution. ✔ Can do attitude with a flexible approach to work. ✔ To build and maintain good working relationships with both internal and external customers. ✔ Be able to demonstrate a logical thought process, meeting customer demands and expectations. ✔ Ability to work well as an individual and as part of a team. ✔ Possess excellent, assertive, and controlled telephone manner. ✔ A high level of professionalism. ✔ Excellent communication skills - both verbal and written. ✔ Problem analysis/solving. ✔ Attention to detail. Additional Information What Are the Benefits of Working at Daisy? Our ethos is simple: the more you put in, the more you get out. Here’s what we offer: 🌴 25 days holiday + bank holidays, with an extra day for each year of service (up to 30 days!) 🎉 An extra day off on your birthday or if you're getting married 💰 £500 referral bonus – bring great people, get rewarded! 📈 Professional development – training and support to help you grow 👓 Eye care vouchers and discounted Medicash membership for healthcare savings 📱 Sim deals for you and your family/friends 🛍 Exclusive discounts and savings at over 1,200 retailers Ready to Make a Real Difference in Customer Experience? If you’re passionate about delivering a right-first-time service, building strong customer and partner relationships, and taking ownership of customer queries through to resolution, this is your opportunity to thrive at Daisy. You’ll play a key role in supporting our Business Partners, identifying growth opportunities, and helping to continuously improve how we deliver an exceptional customer experience. 📌 Apply today and join a role where customer confidence, collaboration, and service excellence truly matter. 📌 Department: Operations

Responsibilities

As a Customer Service Executive, you will provide high-level customer service to end users and business partners, taking ownership of queries and ensuring customer expectations are met. You will also work closely with business partners to support their customer base and identify growth opportunities.