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Customer Service Executive - Personal Loans - Channel - Hazaribagh - Korrah at Tata Capital

, Jharkhand, India -

Full Time

Start Date

Immediate

Expiry Date

23 Jul, 26

Salary

0.0

Posted On

24 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer service, Personal loans, Retail lending, Customer acquisition, Customer engagement, Communication, Loan processing, Documentation, Pricing, NPS, Target achievement

Industry

Financial Services

Description

Designation: Customer Service Executive (CSE) – Personal Loans Department: Retail Assets / Personal Loans Experience: Minimum 1+ Years Qualification: Graduate in any discipline Roles & Responsibilities : 1. Company Representative: Act as the company’s representative for Personal Loan products 2. Customer Acquisition & Engagement: Address customer inquiries, listen to their concerns, and provide accurate information regarding loan features, eligibility criteria, documentation, pricing, and applicable fees. 3. Communication Channel: Serve as an effective communication link between management, channel partners, and customers to ensure smooth coordination and timely resolution of queries. 4. End to End ownership: Coordinate with internal teams for timely login, processing, and disbursement of Personal Loan applications while maintaining turnaround time (TAT). 5. Customer Satisfaction: Ensure high levels of customer satisfaction by delivering quality service and gathering positive feedback after loan disbursement so that overall NPS increases for the product Key Skills & Competencies: Basic knowledge of Personal Loan products /Retail Lending Customer‑centric approach Ability to meet service and business targets

Responsibilities

The Customer Service Executive acts as a company representative to manage personal loan inquiries, documentation, and customer engagement. They are responsible for coordinating with internal teams to ensure timely loan processing and disbursement while maintaining high customer satisfaction.