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Customer Service Executive - Personal Loans - Channel - Patna - Hariom Towe at Tata Capital

, Bihar, India -

Full Time

Start Date

Immediate

Expiry Date

29 Aug, 26

Salary

0.0

Posted On

31 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Personal Loan Products, Retail Lending, Customer Centric Approach, Target Achievement, Customer Acquisition, Customer Engagement

Industry

Financial Services

Description

Roles & Responsibilities : 1. Company Representative: Act as the company’s representative for Personal Loan products 2. Customer Acquisition & Engagement: Address customer inquiries, listen to their concerns, and provide accurate information regarding loan features, eligibility criteria, documentation, pricing, and applicable fees. 3. Communication Channel: Serve as an effective communication link between management, channel partners, and customers to ensure smooth coordination and timely resolution of queries. 4. End to End ownership: Coordinate with internal teams for timely login, processing, and disbursement of Personal Loan applications while maintaining turnaround time (TAT). 5. Customer Satisfaction: Ensure high levels of customer satisfaction by delivering quality service and gathering positive feedback after loan disbursement so that overall NPS increases for the product Key Skills & Competencies: Basic knowledge of Personal Loan products /Retail Lending Customer‑centric approach Ability to meet service and business targets

Responsibilities

Act as a company representative for personal loan products, managing customer inquiries and acquisition. Coordinate between management, partners, and internal teams to ensure timely loan processing and disbursement.