An exciting opportunity within the health and fitness industry has arisen for a Customer Service Executive.
The UK’s top retailer and Europe’s leading distributor of vitamins and sport supplements is looking for an experienced Customer Service Executive to join our dynamic team. This role will be crucial in ensuring smooth day-to-day operations while providing outstanding service to our B2B and B2C customers.

ABOUT YOU

We’re seeking a detail-oriented professional with proven experience in customer service. You should have strong communication skills, enjoy problem solving and be comfortable supporting both business and individual customers. Previous experience in the health, fitness or supplement industry is beneficial but not required. Since we operate from two distribution centres (one in the UK and one in Poland), speaking Polish is an advantage, allowing you to support our wider operations, but not essential.

As a Customer Service Executive, you will play a key role in keeping our day-to-day operations running smoothly. Your responsibilities will include:

• Responding promptly and professionally to customer inquiries via email, phone and other channels.
• Managing orders, returns and account updates for both B2B and B2C customers.
• Assisting with issue resolution and escalation as needed.
• Maintaining accurate records and documentation within our systems.
• Collaborating with team members and other departments to ensure seamless service.
• Supporting continuous improvement initiatives to enhance customer experience.
• Undertaking additional tasks as needed to support the team and ensure smooth operations.