Customer Service Executive at Power International Holding

, , Qatar -

Full Time

Start Date

Immediate

Expiry Date

01 Feb, 26

Salary

0.0

Posted On

03 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Problem Solving, Relationship Building, Leadership, Conflict Resolution, Empathy, Emergency Response, ERP Knowledge, Training, Budget Management, Tenant Satisfaction, Maintenance Coordination, Event Planning, Compliance, Record Keeping

Industry

Holding Companies

Description

Job Summary The Customer Service Supervisor is responsible for the supervision of property management including overseeing and coordinating of all customer service operations related to property rentals and tenant satisfaction. Job Responsibilities 1 Build and maintain positive relationships with tenants to ensure satisfaction. Coordinate and oversee various customer service activities within the property. Address and resolve tenant concerns, complaints, and maintenance issues promptly. Provide assistance to prospective tenants during the leasing process. Oversee rent collection processes and address payment-related queries. Coordinate lease renewal processes and communicate with tenants about renewals. Manage the move-in and move-out processes for tenants. Conduct property tours for prospective tenants and provide information about amenities. Maintain open and clear communication with tenants through various channels. Ensure tenants are informed and adhere to property rules and regulations. Gather and analyze customer feedback to identify areas for improvement. Supervise customer service staff and allocate tasks to ensure efficiency. Provide training to customer service staff on property management procedures. Oversee emergency response procedures and ensure tenant safety. Coordinate with maintenance and repair vendors to address property issues. Assist in managing budgets related to customer service operations. Maintain accurate records of tenant communications, issues, and resolutions. Plan and organize resident events to foster a sense of community. Ensure tenants comply with lease agreements and property policies. Job Responsibilities 2 Additional Responsibilities 3 Job Knowledge & Skills ERP knowledge preferably SAP functional skills are a requirement to be successful in this role. Excellent verbal and written communication to interact effectively with tenants and staff. Strong problem-solving skills to address tenant concerns and find effective resolutions. Ability to build positive relationships with tenants and work collaboratively with colleagues. Empathetic approach to understand and address tenants' needs and concerns. Leadership skills to supervise and guide customer service staff. Proficiency in handling conflicts and disputes with diplomacy and professionalism. Strong customer service orientation with a focus on tenant satisfaction. Ability to handle emergency situations and crises with composure.Job Experience Minimum 5 year(s) working experience, 3 year(s) relevant working experience, 2 year (s) GCC is a plusCompetencies ResilienceQualityLeadershipCustomer Service L2Sales Trend Analysis L2Product and Service Knowledge L2Sales Planning L2AgilityNegotiation skills L2Education Bachelor's Degree

Responsibilities

The Customer Service Executive supervises property management and coordinates customer service operations to ensure tenant satisfaction. Responsibilities include addressing tenant concerns, overseeing rent collection, and managing move-in and move-out processes.