Customer Service Executive at Prepped Provision

Bury St Edmunds, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

21 Feb, 26

Salary

14.5

Posted On

23 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Analytical Skills, Problem Solving, SEN Experience, CRM Management, Team Collaboration, Service Delivery, Customer Engagement, Tutoring Services, Timetable Management, Information Provision, Issue Resolution, Enquiry Handling, Availability Assessment, Customer Satisfaction

Industry

Description

Overview We are seeking a dedicated and enthusiastic Customer Service Executive to join our small, friendly team in Bury St Edmunds, with occasional travel to Claydon, Ipswich. This role is part time and either part year (42 weeks) or full year 52 weeks, we can discuss options with the successful candidate. The ideal candidate will possess excellent communication skills and a passion for providing exceptional customer service. This role involves engaging with parents and third party education customers via phone, email, and face to face to address enquiries, resolve issues, and promote our services effectively. A strong ability to analyse customer needs and find solutions is important. Experience of working with SEN children is an advantage. Duties Respond promptly to customer enquiries through various channels, including phone and email. Provide accurate information to parents and third party clients about our tutoring services. Assist parents and third party clients with help and information about our centres, costs and tutoring availability. Keep our CRM and booking system up to date and accurate. Identify opportunities to ensure full availability of tutoring is offered by looking at complex timetables. Collaborate with team members to improve service delivery and enhance customer satisfaction. Maintain up-to-date knowledge of tutoring skills set, availability and timetables. Experience Proven experience in a customer service role is preferred. Strong communication skills with the ability to engage effectively with diverse customers. Excellent analytical skills to assess customer needs and provide appropriate solutions. If you are passionate about delivering outstanding customer service especially working with children and thrive in a busy environment, we encourage you to apply for this exciting opportunity as a Customer Service Executive. Hours - 42 Weeks per year or 52 weeks per year (21.5 hours per week) £13.50-£14.50 per hour - holiday pay rolled into pay Monday 9-5 (7.5) - Bury St Edmunds Thursday 12-8 (7.5) - Bury St Edmunds Friday 9-4 (6.5) - Bury St Edmunds Work Location: In person (Bury St Edmunds and occasionally in Claydon)

Responsibilities

The Customer Service Executive will engage with parents and third-party education customers to address enquiries, resolve issues, and promote services. The role involves maintaining accurate records and collaborating with team members to enhance customer satisfaction.