MAIN ACCOUNTABILITIES:

• Provide a world class customer service to brokers through regular contact to drive growth and satisfaction.
• Working alongside our onboarding and sales team to welcome new brokers and firms to our Network, encouraging relationship building and being a first point of contact for support to our advisers.
• Provide hands on support to brokers through outbound and inbound telephone contact as well as via other contact channels, such as email, teams, social media, etc
• Provide expertise across several network functions and provide exceptional support to brokers as well as assisting in the promotion of lender/provider launches, events, webinars and upcoming training sessions.
• Be able to provide feedback and work alongside multiple departments within the network to improve efficiency and service delivery for our broker firms.

SKILLS, QUALIFICATIONS & EXPERIENCE REQUIRED FOR THE ROLE:

• Customer Service experience
• Working in a telephone-based role
• Relationship building and strong communication skills
• Experience within a financial services environment- preferred but not essential