REQUIREMENTS:

• Proven experience in customer service; experience in a travel agency is preferred
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Ability to multitask and work in a fast-paced environment
• Proficient in MS Office and reservation systems (e.g., Amadeus, Galileo, or Sabre is a plus)
• Knowledge of visa procedures and travel documentation is an advantage
• Fluent in English; additional languages are a plus
• A friendly, approachable, and professional demeanor
  Job Type: Full-time
  Pay: From AED3,000.00 per mont

• Respond to customer inquiries via phone, email, and in person in a professional and timely manner
• Assist clients in booking flights, hotels, holiday packages, visas, and other travel-related services
• Provide detailed and accurate travel information, itineraries, and cost breakdowns
• Handle amendments, cancellations, and refunds as per company and airline policies
• Resolve customer complaints and issues efficiently, aiming for high satisfaction
• Maintain updated knowledge of travel products, services, destinations, and policies
• Coordinate with internal departments and external vendors to fulfill client requests
• Follow up with clients post-travel for feedback and future business opportunities
• Maintain customer records and data using CRM or internal systems.