We are seeking a proactive and customer-oriented Customer Service Executive with experience or interest in the furniture industry. The ideal candidate will play a key role in ensuring customer satisfaction by providing product information, handling inquiries, and resolving issues related to furniture sales, deliveries, and after-sales support.

REQUIREMENTS:

• Bachelor’s degree in any discipline.
• Experience in the furniture or home décor industry preferred.
• 1–3 years of customer service or retail experience.
• Strong communication and interpersonal skills.
• Familiarity with furniture product terminology and specifications is an advantage.
• Proficient in MS Office and CRM tools.
• Ability to multitask, stay organized, and remain calm under pressure.
• Fluency in English and Arabic language.

• Handle incoming customer queries via phone, email, chat, or in person related to furniture products, orders, and services.
• Provide accurate product information including materials, dimensions, care instructions, and customization options.
• Coordinate with logistics and warehouse teams to track deliveries, returns, and installations.
• Manage complaints, damages, or defects professionally and ensure timely resolution.
• Maintain and update customer records in the CRM system.
• Assist sales and showroom teams with customer follow-ups and special requests.
• Stay informed on latest furniture trends, collections, and stock availability.
• Suggest upselling or cross-selling options where appropriate to enhance customer satisfaction and revenue.
• Ensure customer satisfaction by following up on resolved issues and feedback collection.