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Customer Service Executive - Sales - NCV Finance Other OEM - Motor Finance at Tata Capital

Navi Mumbai, maharashtra, India -

Full Time

Start Date

Immediate

Expiry Date

12 Jun, 26

Salary

0.0

Posted On

14 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Lead Generation, Customer Relationship Management, Cross-selling, Dealer Relationship Management, Document Collection, Data Entry, Stakeholder Management, Loan Processing

Industry

Financial Services

Description

Key Accountabilities: Lead Generation * Generates lead for deals through interactions with DSE or through channel partners/open market Customer Relationship Management * End to end customer relationship management including explaining product offerings and resolving sales queries * Cross-selling product offerings to customers * Educates customer with information to build their understanding of issues and capabilities * Goes beyond their day to day work to assist customers in a positive manner Dealer Relationship Management * Maintaining relationship with assigned dealer Deal Processing * Collecting all pre-sanction and post sanction documents and performing accurate data entries (RSPM, SAGE etc) * Internal Stakeholder Management * Interact with operations and credit team in order to ensure smooth processing of loan applications

Responsibilities

The role involves generating leads through various channels and managing the end-to-end customer relationship, including explaining products and resolving sales queries. Additionally, the executive must manage dealer relationships and ensure smooth processing of loan applications by handling documentation and data entry.